Software Architecture Notice: This product is proprietary enterprise software developed by SOMYA INNOVATIONS. Deployments are provisioned with enterprise SLA guarantees, role-based access control, and seamless data stack integration. Request an itemized quotation for licensing, multi-tenant setup, and custom workflow development.

Analytics & IntelligenceSomya Customer 360 & Behavioral Intelligence
Ready for DeploymentEnterprise SLA Backed
Analytics & IntelligenceCustomer IntelligenceSOMYA-SFT-C360

Somya Customer 360 & Behavioral Intelligence

Omnichannel customer intelligence suite uniting web analytics, CRM touchpoints, support tickets, and lifetime value tracking.

Get complete visibility into customer acquisition, retention, and lifetime value. Unifies events from mobile apps, web portals, and support desks into single customer profiles to power precise segmentation and churn prevention.

Key Architectural Capabilities
  • Sankey flow diagram visualization of conversion and drop-off funnels
  • Automated identification of high-value churn risk accounts
  • Customer lifetime value (LTV) predictive scoring with purchase propensity
  • Real-time segmentation export into email and marketing automation tools
Zero-Trust Security & RBACPrivate Cloud or On-PremiseHigh Availability & Monitoring
Technical Architecture Breakdown

Software Specifications & Engineering Details

Data Sources
Client websites, mobile SDKs, CRM databases, support helpdesks
Identity Stitching
Deterministic and probabilistic cross-device user identity stitching
Privacy Compliance
GDPR, CCPA, and DPDP Act compliant with automated cookie consent hooks
Cohort Engine
Behavioral cohort segmentation with dynamic re-calculation
Attribution Models
Multi-touch attribution models (First-touch, Last-touch, Linear, Decay)
Storage Security
Secure encrypted analytical data warehouse partition
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Ready to Deploy or Inquire About This Platform?

Our engineering team provides full architectural blueprints, data migration support, and custom integrations tailored to your enterprise stack.