Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the commercial guidelines governing billing adjustments, cancellations, and return claims for transactions entered into with [COMPANY LEGAL NAME] (“SOMYA INNOVATIONS,” “we,” “our,” or “us”).

Because our operations encompass distinct commercial divisions—spanning technology products, custom software engineering, and managed IT services—remedies and return criteria vary by service category as delineated below.

Professional services, custom website development, AI model engineering, and technical advisory services involve dedicated engineering labor and intellectual property creation:

• Milestone-Based Acceptance: Software deliverables are governed by formal milestone sign-offs documented in the applicable Statement of Work (SOW). Upon client acceptance of a completed milestone, associated milestone fees are non-refundable.
• Advance Retainers & Discovery Fees: Advance mobilization retainers applied toward requirements gathering, architectural research, and infrastructure provisioning are non-refundable once engineering labor has commenced.
• Early Project Termination: In the event a client terminates an active software contract prior to completion, the client remains responsible for payment of all verifiable engineering hours delivered up to the official termination notice date.

Physical computing equipment, server hardware, networking appliances, and components supplied through our Technology Products division are subject to commercial inspection protocols:

• Inspection & Transit Damage Notice: Enterprise buyers must inspect shipments upon delivery. Any physical damage sustained during transit or discrepancies against the invoice must be reported in writing within [INSPECTION TIMEFRAME: E.G. 48 TO 72 HOURS] of receipt.
• Defective on Arrival (DOA): Units determined to be Dead-on-Arrival upon certified installation will be prioritized for warranty replacement or RMA service per manufacturer policy.
• Manufacturer Warranty Pass-Through: All new hardware is supplied with original equipment manufacturer (OEM) warranties. After the initial inspection window, warranty claims and hardware servicing are administered through respective manufacturer service centers.

Cancellation eligibility depends on the operational stage of order fulfillment:

• Standard Hardware Orders: May be canceled prior to dispatch or warehouse staging, subject to written confirmation.
• Custom & Built-to-Order Configurations: Specialized server assemblies, configured CAD workstations, or bulk non-stock items ordered specifically for a client cannot be canceled once component assembly or vendor purchase orders are executed.
• Restocking Fees: Orders canceled after dispatch or approved for non-defect return may incur an inventory restocking fee of [RESTOCKING FEE %: E.G. 10% TO 20%] to cover logistics and warehousing expenses.

No physical returns will be accepted at our facilities without an approved Return Merchandise Authorization (RMA) number.

To initiate an RMA request:

1. Submit a formal claim to [BILLING & RMA EMAIL ADDRESS] quoting original Invoice / PO number.
2. Provide serial numbers, photographs of packaging, and detailed description of the operational defect.
3. Upon approval, ship the unit in its original OEM packaging with all accessories, documentation, and cables.

Approved refunds will be processed following physical verification and inspection of the returned merchandise or formal settlement of software deliverables:

• Refund Channel: Refunds will be credited to the original payment mechanism (e.g. corporate NEFT/RTGS bank transfer, commercial credit card).
• Processing Window: Following physical inspection and approval, credit memos will be initiated within [TIMEFRAME: E.G. 7 TO 14 BUSINESS DAYS], subject to commercial banking settlement cycles.

For questions regarding billing discrepancies, payment schedules, or commercial return authorizations, please contact our procurement and accounts division: